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Excal heater expires
December 10, 2012
2:42 pm
bonita
north east IL
Super Chicken
Forum Posts: 748
Member Since:
May 31, 2010
Offline

Geez I kept wondering why it took longer and longer for the dehydrator to dehydrate the fruits and herb this last week or so. Finally the bulb lit! The heater is no longer working...only the fan. What would you do in this situation? Unit is less than 2 years old. I'd say moderate use. (Sending unit back to Excal is probably more than I can manage physically.) Thanks goodness I had completed most of my holiday dehydrating.

Save the Earth. It's the only planet with chocolate.

December 10, 2012
3:33 pm
BuckeyeGirl
N.E. Ohio
Admin
Forum Posts: 4921
Member Since:
February 10, 2009
Offline

Call them, from all reports they can send you the parts and the replacement of most things is very easy.  In any case, a phone call should get to the bottom of things.

Located in N.E. Ohio
February 15, 2013
1:45 pm
razzintaz
Big Chicken
Forum Posts: 13
Member Since:
May 15, 2011
Offline

We thought it was our thermostat. turns out it was the fuse! So now I have an extra thermostat. Parts are pricey, but not as pricey as a new dehydrator!

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