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Major Problem with Manufacturer of my dehydrator
April 18, 2014
12:22 am
holstein woman
Yankton, (St. Helens)Oregon
Mighty Chicken
Forum Posts: 187
Member Since:
December 8, 2010
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I have a Nesco DR 1010 PC dehydrator I bought 2 year ago. I was drying some mushrooms or thought I was and I turned the dryer on and it wouldn’t start. I asked my hubby to look at it and he took it apart for me. We thought after careful inspection and testing that the switch had gone out, so I went to our trusty small town hardware store and asked if they had a switch. Low and behold they had one of the exact kind that was in the machine. We took it home and installed it and tried it again and it still wouldn’t work, it wouldn’t start.

We tested the fan and it worked fine, then we took it apart down to the heater and found a burned wire going to the diode. He wasn’t too sure the diode wasn’t burned also. At this point the mushrooms are sitting on the counter in the trays and I’ve got no dryer so I put them into the oven and it takes all day to dry them and then they aren’t dry enough.  I get the phone number from the internet and call the company and they inform me I have to call a distributor. OK, I can do that, so they give me the number of one—phone disconnected. So, I call them back and tell them so they ask for the name of the distributor and I give it to them and am told the number is good. I call again and it isn’t. So I email the company because now when I call they don’t answer the phone (caller ID?). So I email them and tell them of my  dilemma. I ask them to sell me the parts and they inform me I have to go through their authorized distributor (this so called authorized distributor is supposedly in Mid western Washington state 100 miles away), that they don’t sell parts to individuals. By now I have borrowed a dehydrator from a friend who I recommended to buy one like mine as this was my second one and I sold the first one when I moved to Alaska years ago and I wouldn’t have any other brand. I live in North West Oregon and wasn’t about to drive to the second choice which is Seattle WA (3 hours away). I told the company I thought since I had so few hours on my dehydrator that I thought they should either sell me the parts to repair mine, or replace the bottom. I was told the new bottom would be $69.00 and they would not send it either. After over a week of back and forth phone calls and emails they will not talk to me, so I decided I would recommend to everyone I know that they NOT buy from Nesco. I have several Nesco items and until now was very happy with their items, but I hope this will help all of you rethink your decision before you buy from Nesco. 

In addition you can find there have been recalls over the years of these units online. 

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